Terms of Use and Conditions

Last Updated: January 2026

Welcome to Siyamuva’s website and online store (“Site”). These Terms of Use and Conditions (“Terms”) govern your use of our Site and the purchase of products from our online store. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Site.

 

1. Acceptance of Terms

By accessing, browsing, or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations, including South African laws and regulations.

2. Eligibility

To use this Site, you must be at least 18 years old. By using the Site, you represent and warrant that you meet these requirements.

3. Modification of Terms

Siyamuva reserves the right to modify or update these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the amended Terms.

4. User Accounts

• Registration: To purchase products, you may need to create an account. You agree to provide accurate and complete information during registration and to update your information as necessary.
• Account Security: You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account.
• Termination: We reserve the right to suspend or terminate your account at our discretion, without notice, for any violation of these Terms.

5. Product Information

• Availability: All products are subject to availability. We reserve the right to limit quantities or discontinue products without notice.
• Descriptions: We strive to provide accurate product descriptions. However, we do not warrant that product descriptions or other content are error-free.
• Pricing: All prices are listed in South African Rand (ZAR) and exclude VAT unless stated otherwise. Prices are subject to change without notice.

6. Orders and Payment

• Order Acceptance: Your order constitutes an offer to purchase. Acceptance occurs when we dispatch the product to you.
• Payment Methods: We accept various payment methods as indicated on the Site. Payment must be received in full before orders are processed.
• Confirmation: Upon successful payment, you will receive an order confirmation via email.

7. Delivery

• Shipping: Delivery options and timescales are provided during the sales process. Delivery times are estimates and not guaranteed.
• Risk of Loss: Risk passes to you upon delivery of the product to the address provided.
• International Shipping: Currently, we only ship within South Africa.

8. Returns and Refunds

• Return Policy: You may return products within 7 days of delivery, provided they are unused and in original packaging.
• Defective Products: In compliance with the Consumer Protection Act, defective products may be returned for repair, replacement, or refund.
• Process: To initiate a return, contact our customer service for instructions.

9. Intellectual Property

• Ownership: All content on the Site, including text, graphics, logos, and images, is the property of Siyamuva or its content suppliers and protected under South African copyright laws.
• License: You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes.
• Restrictions: You may not reproduce, distribute, modify, or create derivative works without our express written permission.

10. User Content

• Submissions: Any feedback, comments, or other content you submit to the Site becomes our property.
• Prohibited Content: You agree not to post content that is unlawful, defamatory, infringing, or otherwise objectionable.

11. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

12. Limitation of Liability

• No Warranties: The Site is provided “as is” without any warranties of any kind.
• Exclusion of Liability: To the fullest extent permitted by law, Siyamuva shall not be liable for any damages arising from your use of the Site or purchase of products.

13. Indemnification

You agree to indemnify and hold Siyamuva harmless from any claims, losses, or damages, including legal fees, arising from your violation of these Terms or misuse of the Site.

14. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts.

15. Dispute Resolution

In the event of a dispute, the parties agree to attempt resolution through informal negotiation before proceeding to arbitration or litigation.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms constitute the entire agreement between you and Siyamuva regarding your use of the Site.

18. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

• Email: support@siyamuva.co.za
• Phone: +27 (0)11 397 1131
• Address: 11 Wankel St, Jet Park, Johannesburg, 1469