Privacy Policy

1. Introduction

Welcome to Siyamuva (“we,” “us,” or “our“). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.siyamuva.co.za (the “Site“) and when you make use of our online store.

By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms, please do not access the Site.

Company Details:

• Company Name: Siyamuva Aluminium Marketing Pty Ltd
• Registration Number: 2007/019911/07
• Physical Address: 11 Wankel St, Jet Park, Johannesburg, 1469
• Contact Email: support@siyamuva.co.za
• Contact Phone Number: +27 (0)11 397 1131

 

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order or make a purchase
• Subscribe to our newsletter
• Contact customer support
• Participate in surveys, promotions, or events

Types of Data Collected:

• Personal Identification Information:
  • Registration Information: Name, email address, username, password.
  • Order Information: Billing address, shipping address, phone number.
  • Communication Data: Feedback, inquiries, and customer service interactions.
  • Subscription Data: Newsletter preferences and marketing communication consents.
• Payment Information:
  • Credit/debit card numbers, billing address, and other related payment details. [Note: Payment information is processed securely by our payment processor and is not stored on our servers.]
• Automatically Collected Data:
  • Technical Information: IP address, browser type, operating system, device information.
  • Usage Data: Pages visited, time spent on pages, clickstream data, and navigation patterns.
• Cookies and Similar Technologies:
  • We use cookies and similar tracking technologies to enhance your experience on our Site. (See Section 9 for more details.)
• Information from Third Parties:
  • We may receive information from third-party services, such as social media platforms, if you interact with us through those channels.

 

3. How We Use Your Information

We use your personal data for the following purposes:

• Provision of Services:
  • To process and fulfil your orders, including delivery of products and services.
  • To manage and maintain your account.
• Communication:
  • To send transactional emails, such as order confirmations and updates.
  • To respond to your inquiries, feedback, or customer service requests.
  • To send promotional emails and newsletters, if you have opted in.
• Personalization:
  • To tailor content, product recommendations, and offers based on your preferences and browsing history.
• Analytics and Improvement:
  • To analyse usage patterns and improve our Site, products, and services.
  • To conduct market research and gather feedback.
• Security and Fraud Prevention:
  • To verify your identity and protect against fraudulent transactions.
  • To detect and prevent security incidents and other malicious activities.
• Legal Obligations:
  • To comply with legal and regulatory requirements.
  • To enforce our terms and conditions and protect our rights.
• Consent-Based Processing:
  • For any other purpose disclosed to you with your consent.

 

4. Legal Basis for Processing Personal Data

For Users in South Africa (Under POPIA):

We process your personal data in accordance with the Protection of Personal Information Act (POPIA) based on the following legal grounds:

• Consent:
  • When you have given clear consent for us to process your personal information for specific purposes (e.g., receiving marketing communications).
• Contractual Necessity:
  • Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract (e.g., processing orders).
• Legal Obligation:
  • Processing is necessary to comply with a legal or regulatory obligation.
• Legitimate Interests:
  • Processing is necessary for our legitimate business interests (e.g., improving our services), provided it does not override your rights and freedoms.

For International Users (Including GDPR Compliance):

We adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR), based on:

• Consent
• Contractual Necessity
• Legal Obligation
• Legitimate Interests
• Public Interest

 

5. Disclosure of Your Information

We may share your information in the following circumstances:

• Third-Party Service Providers:
  • With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as:
    • Payment Processors: Paystack
    • Shipping Companies: Courier Guy
    • Marketing Platforms: Zoho, Google Ads
    • Analytics Providers: Google Analytics, Zoho
• Affiliates and Subsidiaries:
  • With our affiliates, joint venture partners, or other companies under common control, in which case we will require them to honour this Privacy Policy.
• Legal Requirements:
  • If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers:
  • In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred to a new entity.
• With Your Consent:
  • We may disclose your personal information for any other purpose with your explicit consent.
• Anonymized Data:
  • We may share aggregated or anonymized information that cannot reasonably be used to identify you.

 

6. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that may differ from your country’s laws.

• Protection Measures:
  • We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy, such as:
    • Standard Contractual Clauses (SCCs): Implemented where appropriate.
    • Data Processing Agreements: With our third-party service providers.
    • Compliance with Adequacy Decisions: For transfers to countries deemed to provide an adequate level of data protection.

 

7. Data Security

We implement a variety of security measures to maintain the safety of your personal information:

• Security Measures:
  • Encryption: Data transmitted between your browser and our Site is protected using SSL/TLS encryption.
  • Secure Servers: Personal information is stored on secure servers with restricted access.
  • Access Controls: Strict protocols to prevent unauthorized access to data.
  • Regular Monitoring: Systems are regularly monitored for potential vulnerabilities and attacks.
• Employee Training:
  • Our staff are trained on data protection and the importance of confidentiality.
• Incident Response:
  • In the event of a data breach, we have procedures in place to notify you and the appropriate authorities as required by law.

Please note: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

 

8. Your Rights

Under POPIA and other applicable laws, you have the following rights regarding your personal information:

• Right to Access:
  • You may request details of the personal information we hold about you.
• Right to Correction:
  • You may request that we correct any inaccurate or incomplete information.
• Right to Deletion (Right to be Forgotten):
  • You may request that we delete your personal information under certain circumstances.
• Right to Object:
  • You may object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability:
  • You may request to receive your personal information in a structured, commonly used, and machine-readable format, or have it transmitted to another organization.
• Right to Withdraw Consent:
  • If processing is based on consent, you have the right to withdraw your consent at any time.
• Right to Lodge a Complaint:
  • You have the right to lodge a complaint with the supervisory authority, such as the South African Information Regulator.

To Exercise Your Rights:

Please contact us at info@siyamuva.co.za with your request. We may require verification of your identity before acting on the request.

 

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you.

What Are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies serve various functions, such as enabling you to navigate between pages efficiently, remembering your preferences, and generally improving user experience.

Types of Cookies We Use:

• Essential Cookies:
  • Necessary for the operation of our Site. They enable you to navigate and use our features.
• Analytical/Performance Cookies:
  • Allow us to recognize and count the number of visitors and see how visitors move around our Site.
• Functional Cookies:
  • Used to recognize you when you return to our Site and to remember your preferences.
• Targeting/Advertising Cookies:
  • Record your visit to our Site, the pages you have visited, and the links you have followed.

Third-Party Cookies:

• We may use third-party service providers to help us analyse certain online activities and improve our services. For example, we use Google Analytics to collect and process certain analytics data.

Managing Cookies:

• Browser Settings:
  • You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.
• Opt-Out Options:
  • For more information on how to opt out of targeted advertising cookies, visit [Provide links, e.g., Network Advertising Initiative opt-out page].

 

10. Third-Party Links

Our Site may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

• Disclaimer:
  • We do not control these third-party websites and are not responsible for their privacy statements or content.
• Encouragement to Review Policies:
  • We encourage you to read the privacy policy of every website you visit.

 

11. Children’s Privacy

Our services are not intended for individuals under the age of 18.

• No Collection from Minors:
  • We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a user under the age of 18, we will delete such information from our records.
• Parental Control:
  • If you believe that we might have any information from or about a child under 18, please contact us at info@siyamuva.co.za.

 

12. Retention of Data

We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including:

• Retention Periods:
  • Account Information: Retained as long as your account is active.
  • Transaction Data: Retained for a minimum of 2 years to comply with legal and tax obligations.
  • Marketing Data: Retained until you opt out or withdraw your consent.
• Deletion Procedures:
  • Upon expiration of the retention period, we will securely delete or anonymize your personal data.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

• Notification of Changes:
  • We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Effective Date.”
• Effective Date:
  • Changes are effective immediately upon posting to this page unless otherwise stated.
• User Responsibility:
  • We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

 

14. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our practices, please contact us:

• Email Address: info@siyamuva.co.za
• Physical Address: 11 Wankel St, Jet Park, Johannesburg, 1469
• Phone Number: +27 11 397 1131